je999's Privacy Policy

1 Introduction and Applicability

je999 is a trusted online casino and betting platform serving users in Bangladesh. The personal information you share with us while using our platform is extremely important to us. This privacy policy ("Policy") has been prepared on behalf of je999 and applies to our website je999.cam, mobile applications, and all related services.

This policy describes how we collect your personal information, why we collect it, how we use it, and how we keep it secure. By using any je999 service, you will be considered to have given your consent to the terms of this privacy policy.

If you disagree with any part of this policy, please refrain from using our platform and contact our support team if you have any questions.

2 What Information We Collect

je999 collects the following categories of personal information:

2.1 Identity Information

• Full name (first name and family name)
• Date of birth and age verification information
• National ID or passport number (where applicable)
• Photograph or scanned copy of identity document

2.2 Contact Information

• Email address
• Mobile number
• Residential address

2.3 Financial and Transaction Information

• bKash, Nagad, Rocket, or bank account information (for transaction processing only)
• Deposit and withdrawal history
• Bonus and promotion usage records

2.4 Gaming Activity Information

• Game play history and preferences
• Bet amounts, wins, and loss records
• Time spent on the platform
• Responsible gaming limit settings

2.5 Technical Information

• IP address and device information
• Browser type and operating system
• Login dates, times, and session details
• Cookies and tracking data (see details below)

3 How We Collect Information

je999 collects your information in the following ways:

3.1 Direct Collection

We collect information directly from you when you register with je999, complete identity verification, submit a deposit or withdrawal request, contact the support team, or participate in promotions.

3.2 Automatic Collection

When you use our platform, our servers automatically record technical information. This involves the use of cookies, web beacons, and similar technologies.

3.3 Collection from Third Parties

In some cases, we may receive information about you through identity verification service providers or payment processors. This information is used solely for fraud prevention and fulfilling legal obligations.

4 Purpose of Using Information

je999 uses your information for the following purposes:

4.1 Account Management

• Completing account registration and verification
• Confirming age and identity verification (meeting the 21+ requirement)
• Maintaining login security and account safety
• Sending password recovery and security notifications

4.2 Service Delivery

• Processing deposit and withdrawal transactions
• Providing and managing bonuses and promotions
• Keeping gaming services running
• Providing customer service and support

4.3 Legal and Regulatory Obligations

• Fraud and money laundering prevention (AML/KYC)
• Providing required reports to regulatory authorities
• Maintaining records for legal dispute resolution

4.4 Responsible Gaming

• Identifying problematic gaming patterns
• Providing self-exclusion and limit-setting facilities
• Awareness communications on responsible play

4.5 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical errors
• Developing new services and features

4.6 Marketing Communications

With your consent, we may inform you about je999 offers, promotions, and updates via email or SMS. You can opt out of these communications at any time.

5 Sharing Information with Third Parties

je999 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, specific information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Minimum necessary information is shared with selected third-party partners for activities such as payment processing (bKash, Nagad, Rocket, banks), identity verification, technical infrastructure, and customer service. All such partners are contractually bound to comply with our strict privacy standards.

5.2 Legal Obligations

It is our legal responsibility to provide specific information to the relevant authorities due to court orders, government investigations, or other legal requirements. We will do so where such disclosure is mandatory under the law.

5.3 Fraud Prevention

Information may be exchanged with relevant agencies to detect fraudulent activity or prevent money laundering.

5.4 Business Transfer

In the event of a merger, acquisition, or asset transfer of je999's business, your information may be transferred to the new entity. You will be notified in advance in such a case.

6 Cookies and Tracking Technologies

je999 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. This includes maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand how users interact with the site and to improve services.

6.2 Cookie Controls

You can refuse or delete non-essential cookies through your browser settings. Please note, however, that disabling cookies may prevent some features of the platform from working correctly.

6.3 Local Storage

In addition to cookies, we may use browser local storage, which works similarly to cookies and can be controlled in the same way.

7 Data Retention and Security

7.1 Retention Period

je999 retains your information for as long as it is needed for the purposes described in this policy or as required to fulfill legal obligations. Even after your account is closed, certain information may be retained for a specified period for legal and regulatory reasons.

7.2 Security Measures

je999 takes the following technical and administrative measures to protect your information:

• SSL (Secure Socket Layer) encryption — TLS encryption used for all data transfers
• Secure server infrastructure and regular security audits
• Strict access controls — only authorized personnel can access sensitive information
• Regular software updates and vulnerability assessments
• Data backup and disaster recovery plans

7.3 In the Event of a Data Breach

If a data breach occurs and it affects your information, we will notify the relevant users as quickly as possible and take the necessary preventive measures.

8 Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you. We will provide this information after proper verification.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Some information can be updated directly in your account settings; for the rest, please contact support.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In some cases, you may request a temporary suspension of the processing of your information — particularly if you believe the information is incorrect or is being processed unlawfully.

8.5 Opt Out of Marketing Communications

You may unsubscribe from our promotional emails or messages at any time. Each message will include an unsubscribe link, or you can opt out through support.

To exercise any of the above rights, email us at [email protected] or contact our 24/7 live chat.

9 Minors' Privacy

je999's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of registration. If a user is confirmed to be under 21, their account will be closed immediately and any collected information will be deleted.

If you believe that a minor has registered on our platform, please contact us so that we can take prompt action.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10 Policy Changes

je999 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email address
• By confirming your consent at the time of login

If you continue to use the platform after changes to the policy take effect, you will be considered to have accepted the updated policy. We therefore recommend that you review this page on a regular basis.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

We try to respond to all requests as quickly as possible. Our support team is able to assist in Bengali.

For more information, you can also visit our FAQ page and About Us page.